Terms of Service

1. Acceptance of Terms

By accessing or using SOOPER (“the Service”, “the Platform”, “we”, “us”, or “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not access or use the Service.

SOOPER is an AI-powered educational platform designed to help Canadian family medicine residents and International Medical Graduates (IMGs) prepare for the Simulated Office Orals (SOOs) portion of the College of Family Physicians of Canada (CCFP) certification examination.

2. Educational Purpose and Disclaimers

2.1 Educational Tool Only

SOOPER is a study aid and practice tool. It is not affiliated with, endorsed by, or officially connected to the College of Family Physicians of Canada (CFPC), the Medical Council of Canada (MCC), or any provincial medical regulatory authority. The practice cases, evaluations, and feedback provided through the Service are for educational and preparatory purposes only.

2.2 No Guarantee of Exam Success

While SOOPER is designed to help users prepare for the SOOs examination, we make no representations or warranties regarding your likelihood of passing the actual examination. Individual results will vary based on numerous factors including but not limited to: prior knowledge, study habits, clinical experience, and examination-day performance.

2.3 AI-Generated Content

The Service utilizes artificial intelligence technology to generate simulated patient interactions and provide evaluations. While we strive for accuracy and clinical relevance, AI-generated content may contain errors, inconsistencies, or may not perfectly reflect real-world clinical scenarios or official examination standards. Users should exercise professional judgment and supplement their preparation with other study resources.

3. Eligibility and Account Registration

3.1 Eligibility Requirements

To use SOOPER, you must:

• Be at least 18 years of age
• Be a medical student, resident, or licensed physician, or be enrolled in a medical education program
• Have the legal capacity to enter into binding contracts
• Reside in a jurisdiction where use of the Service is legal

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your account information is accurate and up to date

3.3 Account Sharing Prohibited

Each account is for individual use only. Sharing account credentials or access with others is strictly prohibited and may result in immediate account termination without refund.

4. Package, Payment, Credit, and Fair-Use Terms

Package policy revision: October 3, 2026

4.1 Payment Processing and Pricing

All payments are processed securely through Stripe, Inc. (“Stripe”), a third-party payment processor. By making a payment, you agree to Stripe's Terms of Service and Privacy Policy. We do not directly store or process your payment card information.

Current prices and applicable taxes are shown before purchase in Canadian Dollars (CAD) unless otherwise stated. The price charged is the price shown at checkout. If it differs from a price shown elsewhere on the Service, the checkout price applies. Fixed packages, boosters, and upgrades are one-time payments and do not renew automatically. Price changes apply only to future purchases. An unsuccessful payment does not complete the purchase or grant paid access; you may return to checkout to try again or contact soopersoosprep@gmail.com for help.

4.2 Initial Packages and Returning Members

A customer may acquire one initial Basic or Pro package, each with the number of sessions shown at purchase. A base package cannot be purchased again after it is exhausted or expires, except after a refund as described in Section 5.3.

• Verified Basic customers may buy eligible session boosters and may complete one eligible Basic-to-Pro upgrade, including after their Basic grant is exhausted or expires.
• Verified Pro customers and customers who already upgraded may buy eligible boosters, but cannot buy another base package or complete a Pro-to-Pro upgrade.
• Verified returning SAMPChamp Basic and former Unlimited customers remain eligible for the returning-member options that apply to their purchase history. Verified legacy Basic 6 keeps its six-session promise; unclear individual records remain subject to review without changing confirmed access.
• A Basic-to-Pro upgrade adds the sessions needed to bring your Basic package up to the Pro package's session count. It does not reset use or change the dates of existing grants.

4.3 Grant Duration and Use

Each new base package, booster, and upgrade increment is a separate grant valid for one calendar year from its own purchase date. Buying one grant does not revive or extend another. Available credits are consumed from the eligible grant that expires first. A membership label of Free does not itself mean that no unexpired paid grants remain.

Session credits belong to the purchaser and may not be transferred. Credits left unused when their grant's one-year period ends expire and cannot be used afterward.

The one-session Free Trial is separate from paid grants. A paid purchase, upgrade, expiry, or legacy-account change does not reset or create another trial.

4.4 Session Credit Timing and Restoration

All plans permit one active voice session at a time. A fixed-package credit is used once a trusted patient connection is established after required microphone and connection checks. A rejected start or a session that never connects does not use a credit. Ending a connected session early or deleting it from session history does not refund a credit.

We restore the credit once to its original grant when evidence confirms a platform failure, terminally unusable feedback after permitted recovery, or an administrator error. A restoration does not erase lifetime usage history or extend any expiry date. Ambiguous outcomes, dismissal from a review queue, ordinary exhaustion, and successfully completed sessions do not qualify for restoration. Monetary refunds follow Section 5.

4.5 Legacy Unlimited Fair Use and Cutoff

Legacy Unlimited access ends on the date stated at purchase, and no later than October 20, 2026 at 12:00 a.m. America/Edmonton (06:00 UTC). Until it ends, Legacy Unlimited allows up to 10 sessions in any 24-hour period and up to 30 sessions in any 7-day period (a session counts once your patient connects). If you also have booster credits, they are not used while Legacy Unlimited is active, so they cannot be used to go past these limits. They stay available for after Legacy Unlimited ends.

A trusted session connected before Legacy Unlimited ends may finish. When it ends, the legacy Unlimited membership label becomes Free. Any unexpired paid package or booster grants remain usable without the legacy Unlimited daily and weekly limits, but the end of Legacy Unlimited does not create a new Free Trial.

4.6 Individual Use and Temporary Limits

Access is individual and non-transferable. Account sharing and automated session access are prohibited. If a temporary connection limit or mistaken active-session limit affects you, contact soopersoosprep@gmail.com for review. Review does not guarantee an exception or a credit restoration.

6. Acceptable Use Policy

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws
• Share, distribute, or resell access to the Service or any content obtained through it
• Attempt to reverse engineer, decompile, or extract source code from the Service
• Use automated systems (bots, scrapers) to access the Service without permission
• Interfere with or disrupt the Service or servers hosting the Service
• Upload or transmit viruses, malware, or other malicious code
• Impersonate any person or entity, or falsely state or misrepresent your affiliation
• Collect or harvest personal information about other users
• Use the Service to provide professional medical advice or diagnosis to patients
• Record, copy, or redistribute AI-generated content without permission

7. Intellectual Property Rights

7.1 Our Content

All content on the Service, including but not limited to text, graphics, logos, images, audio clips, simulated patient cases, marking schemes, software, and AI-generated content, is the property of SOOPER or its content suppliers and is protected by Canadian and international intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial educational purposes. This license does not include any right to:

• Resell or make commercial use of the Service or its content
• Download (other than page caching) or copy content for use outside the Service
• Use the Service or content for any public display or performance
• Modify or create derivative works based on the Service or content

7.3 Your Content

You retain ownership of any content you create or upload to the Service (“User Content”), such as session notes. However, by uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, and process your User Content solely for the purpose of providing and improving the Service.

7.4 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without compensation or attribution, for any purpose including improving the Service or developing new features.

8. Data Collection and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

Key points include:

• We collect personal information necessary to provide the Service
• Session transcripts and performance data are stored for evaluation purposes
• We use third-party services (Firebase, Stripe, ElevenLabs, Anthropic) which have their own privacy policies
• You can request access to or deletion of your personal data

For complete details, please review our Privacy Policy.

9. Third-Party Services

The Service integrates with various third-party services, including but not limited to:

• Firebase (Google): Authentication and database services
• Stripe: Payment processing
• ElevenLabs: Conversational AI technology
• Anthropic: AI evaluation and assessment

Your use of these third-party services through our platform may be subject to their respective terms of service and privacy policies. We are not responsible for the practices or performance of these third-party services.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of content
• Warranties that the Service will be uninterrupted, secure, or error-free
• Warranties that defects will be corrected
• Warranties regarding exam preparation effectiveness or outcomes

No advice or information obtained through the Service creates any warranty not expressly stated in these Terms.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOOPER AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability to you for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months immediately preceding the claim, or CAD $100, whichever is greater.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

12. Indemnification

You agree to indemnify, defend, and hold harmless SOOPER and its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney fees) arising from or related to:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your User Content
• Any breach of your representations and warranties

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

13.2 Termination by Us

We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Technical or security reasons
• Requests by law enforcement or regulatory agencies

13.3 Effect of Termination

Upon termination, your right to use the Service will immediately cease. Any refund for unused session credits on termination is described in Section 5.4. We may delete your account and any associated data, though we may retain certain information as required by law or for legitimate business purposes. Provisions of these Terms that by their nature should survive termination will survive, including intellectual property provisions, disclaimers, limitations of liability, and dispute resolution provisions.

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta, Canada, without regard to its conflict of law provisions.

14.2 Informal Resolution

Before filing a formal dispute, you agree to contact us at support@sooper.ca to attempt to resolve the issue informally. We will attempt to resolve disputes in good faith within 30 days.

14.3 Jurisdiction

Any legal action or proceeding arising from or related to these Terms or the Service shall be brought exclusively in the courts located in Calgary, Alberta, Canada. You consent to the personal jurisdiction of these courts and waive any objection to venue.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by:

• Posting the updated Terms on the Service with a new “Last Updated” date
• Sending email notification to registered users
• Displaying a prominent notice on the Service

Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your account.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SOOPER regarding the Service and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

17. Contact Information

If you have questions about these Terms, please contact us: